Nevada Telecommunications Association
September 8, 2020
NTA Board of Directors Meeting
Empowering your Customer Care Teams to Deliver the Best Subscriber Experience
Everyone who interacts with your subscribers, from frontline support to network operations to field technicians, has a unique opportunity to create the best possible customer interaction. Do they have the right information at their fingertips to address subscriber needs quickly and efficiently? Discover how leading service providers are lowering operational costs while improving customer satisfaction, by empowering their customer care teams.
September 9, 2020
Adopting a Competitive Mindset – Drive Revenue, Maximize Take Rates, Increase Member Satisfaction
In this session, learn the importance of maintaining a competitive mindset to drive success for your broadband business while increasing member satisfaction. Maintaining a focus on the members in-home experience is critical to differentiating your service, increasing your take rates and reducing churn. Learn about proven business models, marketing techniques and available tools to create an exceptional broadband experience for members.
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