Niels Fugal
Niels Fugal Niels Fugal Sons Company has been serving the utility construction industry since the late 1920's and is recognized today as a well-known leader in the telecommunications and natural gas construction industry. It has been a leader, not a follower. Technology has improved, and the company has been and will continue to be on the cutting edge of those changes.

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Rocky Mountain West Telecom Fugal
Niels Fugal We are a professional consulting and engineering firm, investing in people, processes, systems and technologies to deliver value in terms of performance and speed.

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Nevada Telecommunications Association
Annual Conference
September 8-9, 2020

Conference Home Page    Register

Tentative Agenda

September 8, 2020

NTA Board of Directors Meeting

10:00 a.m. - 12:00p.m.

Empowering your Customer Care Teams to Deliver the Best Subscriber Experience
1:00 p.m. - 3:00 p.m.

Everyone who interacts with your subscribers, from frontline support to network operations to field technicians, has a unique opportunity to create the best possible customer interaction. Do they have the right information at their fingertips to address subscriber needs quickly and efficiently? Discover how leading service providers are lowering operational costs while improving customer satisfaction, by empowering their customer care teams.

September 9, 2020

General Session
10:00 a.m. - Presidents Welcome
10:10 a.m. - Washington Updates - NTCA - Josh Seidemann
10:40 a.m. - NECA Updates - Melody Crane
11:10 a.m. - Break
11:15 a.m. - Associate Presentation
11:45 a.m. - USAC Lifeline Update - Leah Sorini

Adopting a Competitive Mindset Drive Revenue, Maximize Take Rates, Increase Member Satisfaction
1:00 p.m. - 3:00 p.m.

In this session, learn the importance of maintaining a competitive mindset to drive success for your broadband business while increasing member satisfaction. Maintaining a focus on the members in-home experience is critical to differentiating your service, increasing your take rates and reducing churn. Learn about proven business models, marketing techniques and available tools to create an exceptional broadband experience for members.

Exhibitor Showcase
3:00 p.m. - Presidents Welcome
3:15 p.m. - Associate breakout rooms opened
4:15 p.m. - Scholarship Raffle
4:25 p.m. - Re-open Associate breakout rooms
5:25 p.m. - Best Background Contest

Nevada Telecommunications Association. All rights reserved.
PO Box 34449, Reno, NV 89533-4449
Tel. (775) 827-0191
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Cooper Provides comprehensive legal representation on matters of importance to telecommunications providers, their business partners and their principals since 1896.

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Team Fishel
Team Fishel Serving the telecommunications industry since 1936, Team Fishel is the Best Choice for Utility Engineering, Construction, Installation and Maintenance.

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